Frequently Asked Questions

Find quick answers to common questions about our services, products, and policies.

1. How do I place an order?

Simply browse our website, add your chosen products to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

2. What payment methods do you accept?

We accept major credit/debit cards, mobile wallets (bKash, Nagad, Rocket), bank transfers, and Cash on Delivery (COD) in select regions.

3. How long does delivery take?

• Local orders (Bangladesh): 2–5 business days

• International orders: 7–15 business days (depending on location)

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS, which you can use on the courier’s website.

5. Do you offer international shipping?

Yes, we ship internationally. Customs duties, taxes, or import fees may apply depending on your country’s regulations.

6. What is your return policy?

You can return items within 7–14 days of delivery if they are unused, undamaged, and in original packaging. Refunds are processed within 5–10 business days.

7. What if I receive a damaged or defective product?

Please contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund.

8. How can I contact customer support?

You can reach us at:
Email: [Your Email Address]
Phone: [Your Contact Number]